IT Technician

Reference Number:  GSIT 042

Job Location:  Yellowknife NT

Starting Salary: $55,000 + $5,000 Northern Allowance

Closing date:  July 17, 2019

 

Description…

The IT Technician’s role is to support and maintain client and in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal server/workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide training and assistance where required. Global Storm is primarily a service support company and gives a guaranteed quality of service and response times to its corporate client base.

 

In Global Storm IT we…

• engage your unique talents and perspectives

• welcome your ideas on how to do things differently and better

• support you all the way in your efforts to achieve, learn and grow

• give you the tools, training and support you need to connect with new and current customers

• motive your success

 

This role may be for you if…

• you believe in the power of relationships

• you enjoy the rewards, support and recognition

• you are client-facing and know how to develop relationships with your clients

• you are self-motivated

• you like working in a team-oriented, collaborative environment

 

In a typical week, you might….

• Work with the Global Storm team, as well as the end users, to identify and deliver required services.

• Develop strong relationships with clients and collaborate

• Work with end users to identify and deliver required service.

• Liaise with, and provide training and support to, end users on general workstation-related tasks.

• Install, configure, test, maintain, monitor, and troubleshoot client workstation hardware and software.

• Perform on-site analysis, diagnosis, and resolution of complex workstation problems for a variety of clients, and recommend and implement corrective solutions, including on-site and/or off-site repair as needed.

• Receive and respond to incoming calls, tickets, and/or e-mails regarding workstation related problems.

• Develop and maintain client-specific inventories of hardware and software.

• Monitor and test workstation performance, and provide statistics and reports.

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.

• Accurately document instances of hardware failure, repair, installation, and removal.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Conduct research on computer products in support of hardware procurement and development efforts. Evaluate and recommend hardware and software products for purchase.

• Recommend, schedule, and perform workstation hardware and peripheral equipment improvements, upgrades, and repairs.

• Assist in developing long-term strategies and capacity planning for meeting future hardware needs.

• If necessary, liaise with third-party support and PC equipment vendors.

• Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with said plans.

• Maintain and document assigned tasks within our ticketing system.

• Work in a team environment, providing guidance to others when needed.

 

We are looking for…

• College diploma, university degree, or equivalent certifications in the field of computer science.

• Minimum 3 years of IT-related work experience.

• Valid driver’s license – usable within NT.

• Bondable – must get current Criminal Records Check.

 

Nice points to have…

• CompTIA A+ certification.

• Current networking certification; Network+, CCNA, or equivalent.

• LabTech IT automation certification and/or experience.

• MS Exchange certification and/or experience.

• SQL Server certification and/or experience.

• Network security certification and/or experience.

• Extensive technical knowledge of server, network, and workstation hardware.

• Hands-on hardware troubleshooting experience.

• Extensive equipment support experience.

• Working technical knowledge of current network protocols, operating systems, and standards.

• Ability to operate tools, components, and peripheral accessories.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Ability to conduct research into PC issues and products as required.

• Strong written and oral communication skills.

• Ability to present ideas in user-friendly language.

• Understanding of the organization’s goals and objectives.

• Analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

 

Your work conditions will be…

• Sitting for extended periods of time.

• Dexterity of hands and fingers to operate various computer equipment and tools.

• Lifting and transporting of moderately heavy objects, such as computers, peripherals, and UPSs.

• Travel; including to remote areas and small communities with limited facilities.

 

And of course… 

• Global Storm is an Equal Opportunity Employer:  Minorities/Women/Veterans/Disabled

• Global Storm believes that diversity leads to strength.